What is the cancellation policy?
We understand that travel plans can change. Our cancellation policy is designed to be clear and fair while also protecting the costs involved in reserving vehicles, drivers and winery tastings for your group.
Cancellation policy for public afternoon tours
For standard public/shared afternoon wine tours:
- More than 1 week before the tour: cancellation fee of 3%.
- Less than 24 hours before the tour: no refund.
- No-show: no refund.
The 3% fee for cancellations made more than one week in advance covers credit-card processing costs that are not returned to us when a payment is refunded.
Cancellation policy for private tours and full-van bookings
Private tours and bookings that reserve the entire vehicle have different cancellation terms because the vehicle and driver are being held specifically for your group.
- More than 1 week before the tour: cancellation fee of 3%.
- Less than 1 week but more than 4 days before the tour: 25% cancellation fee.
- Less than 4 days but more than 24 hours before the tour: 50% cancellation fee.
- Less than 24 hours before the tour: no refund.
- No-show: no refund.
How do I cancel my tour?
Cancellations must be made in writing, either by email or through the applicable booking system. Verbal requests alone are not considered a completed cancellation.
The time that we receive your written cancellation determines which cancellation period applies.
What if I book within 24 hours of the tour?
If you make a booking within 24 hours of the tour start time, the booking is subject to the less-than-24-hour cancellation policy. If you subsequently cancel or do not show up, the booking is non-refundable.
What happens if there is a problem with my pickup location?
It is important to provide an accurate pickup address when booking. Our public tours have a defined Kelowna and West Kelowna pickup area, and the pickup location affects the route and timing for the entire group.
If we need additional information about your pickup location, we will contact you. If a suitable pickup location cannot be confirmed, we may be unable to accommodate the booking.
If you’re unsure whether your accommodation is within our service area, see Where Do You Pick Up From? before booking.
What happens if Red Dog cancels the tour?
If Red Dog Wine Tours has to cancel a tour because of circumstances such as weather, unforeseen operating conditions or insufficient bookings, we will provide a full refund or offer an alternative tour date where appropriate.
Before you book
Cancellation terms can depend on the type of tour you book, so please review the cancellation information associated with your specific booking. The terms shown during the booking process take precedence if they differ from the general information on this FAQ.
If you’re ready to choose your date and tour, you can check availability and book directly online: